Privacy Policy
your data protection guaranteed.

1. Introduction

Carter Electrical Contracting Ltd ("we", "us", or "our") is committed to protecting and respecting your privacy. We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our registered address is Unit 5, White Lane Depot, White Lane, Christleton, Chester, CH3 6AH. For any data protection enquiries, you can contact us at ian@carterelec.co.uk.

2. Information We Collect

We only collect personal information that you voluntarily provide to us when submitting an enquiry through our contact form. This includes:

• Your name
• Your email address
• Your phone number
• Details of your electrical enquiry and project address

3. How We Use Your Information

We process your personal data for the following purposes:

• To respond to your project enquiries and provide scoping calls or fixed quotes.
• To manage our customer relationships and provide NICEIC-certified electrical services.
• To comply with legal, regulatory, and tax obligations under UK law.

We will never sell or rent your personal data to third parties for marketing purposes.

4. How We Secure Your Data

We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, or alteration. All lead submissions are encrypted in transit and securely processed through our central CRM system.

5. Your Rights

Under UK data protection laws, you have the following rights regarding your personal information:

• The right to request access to the personal data we hold about you.
• The right to request that we correct any inaccurate or incomplete data.
• The right to request the deletion of your personal data ("the right to be forgotten").
• The right to withdraw your consent to data processing at any time.

If you wish to exercise any of these rights, please email us directly at ian@carterelec.co.uk.

6. Cookies

We use cookies to optimise website performance and remember your preferences. You can choose to accept or decline cookies using our consent banner. Declining cookies will not prevent you from using the main features of our website.